These Terms and Conditions (“Terms”) govern your access to and use of this website (the “Site”) and any request for, purchase of, or receipt of pest control and related services (the “Services”) from Terminator Termite and Pest Management, Inc. (“Company,” “we,” “us,” or “our”).
By using the Site, submitting information through the Site, requesting an estimate, scheduling service, or receiving Services, you agree to these Terms.
COMPANY INFORMATION
Terminator Termite and Pest Management, Inc.
License #: 93966
Service Area: Mercer, Middlesex, Monmouth, Ocean, and Somerset counties, New Jersey (the “Service Area”).
Phone: 732-544-9144 (and/or 732-889-5675 as listed on the Site)
SERVICES; ESTIMATES; SCOPE OF WORK
a) Estimates and recommendations. Any estimate, quote, inspection finding, or treatment recommendation is based on information available at the time of inspection and/or the information you provide. Conditions may change, and hidden or inaccessible areas may affect pricing and results.
b) Scope of work. The Services we provide will be limited to the scope described in your work order, service agreement, invoice, or other written description provided by the Company (collectively, “Service Documents”). Anything not expressly included is excluded.
c) Access requirements. You agree to provide safe, timely access to the areas to be inspected/treated, including pets being secured, clutter minimized where required, and any preparation steps communicated by the Company completed prior to arrival.
SCHEDULING; RESCHEDULING; CANCELLATIONS; MISSED APPOINTMENTS
a) Appointment windows. Arrival times are estimates and may be affected by traffic, weather, and prior appointments.
b) Rescheduling/cancellation. Please provide at least [24/48] hours’ notice to reschedule or cancel.
c) Missed appointments/refusal of access. If we cannot access the property, cannot safely perform the work, or required preparations are not completed, we may treat the visit as a missed appointment and charge a trip fee of up to [$___] or as permitted by law (and/or as stated in the Service Documents).
PRICING; PAYMENT TERMS; LATE PAYMENTS
a) Pricing. Prices are as stated in the Service Documents. Additional work requested by you or required due to conditions discovered during service may result in additional charges (subject to your approval when practicable).
b) Payment due. Payment is due [upon completion / per Service Documents]. For recurring service plans, you authorize charges according to the billing cadence in your Service Documents.
c) Late payments. Past-due balances may be subject to late fees, interest, collection costs, and reasonable attorneys’ fees to the extent permitted by law.
RESULTS; LIMITATIONS; NO GUARANTEE
a) No guaranteed eradication. Pest management involves variables beyond our control (including sanitation, structural conditions, weather, neighboring infestations, and reinfestation). Therefore, we do not guarantee complete elimination of pests in every situation unless a written guarantee is expressly stated in your Service Documents.
b) Your cooperation matters. Results may depend on your compliance with preparation instructions, maintenance recommendations, exclusion/repair recommendations, and follow-up service schedules.
WARRANTIES; GUARANTEES (IF ANY)
Any warranty, guarantee, or re-service policy applies only if it is expressly stated in writing in your Service Documents, and may be subject to conditions, exclusions, and time limits. If there is a conflict between these Terms and a written warranty/guarantee in the Service Documents, the Service Documents control.
HEALTH, SAFETY, AND CHEMICAL USE DISCLOSURES
a) Pesticides and treatment methods. We may use chemical and/or non-chemical methods. You acknowledge that treatments can involve inherent risks and that you are responsible for disclosing relevant sensitivities (e.g., asthma, allergies), presence of infants/children, aquariums, and pets.
b) Safety instructions. You agree to follow all safety instructions provided by the Company (including any re-entry times, ventilation instructions, cleaning/waiting periods, and food/utensil protection steps).
c) Pre-existing conditions and exclusions. We are not responsible for issues arising from pre-existing structural defects, moisture intrusion, unsanitary conditions, hoarding/clutter, or conditions outside our control that prevent proper treatment.
PROPERTY CONDITIONS; DAMAGE LIMITATIONS
a) Reasonable care. We will use reasonable care while providing Services.
b) Limitations. To the fullest extent permitted by law, the Company is not responsible for (i) pre-existing damage, (ii) damage caused by pests, (iii) concealed conditions, or (iv) incidental cosmetic issues that may occur in the ordinary course of performing treatment (for example, minor disturbance of soil or landscaping when trenching is necessary for termite treatment), provided we act reasonably and professionally.
c) Customer responsibilities. You are responsible for securing valuables, providing accurate property information, and notifying us of any hazards (e.g., electrical issues, aggressive animals, fragile areas).
CUSTOMER REPRESENTATIONS
You represent that (a) you are the owner of the property or authorized to request and approve Services at the property, and (b) the information you provide to us is accurate and complete.
DISCOUNTS, PROMOTIONS, AND COUPONS
Discounts (including senior, military, police, or coupons advertised on the Site) are subject to eligibility verification and may not be combined unless expressly stated. Promotions may be modified or discontinued at any time to the extent permitted by law.
WEBSITE USE; INTELLECTUAL PROPERTY
a) Ownership. The Site and its content (text, graphics, logos, images, videos, and layout) are owned by the Company or its licensors and are protected by applicable intellectual property laws.
b) Limited license. You may use the Site for personal, non-commercial purposes related to learning about or requesting our Services. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written permission.
ONLINE FORMS; COMMUNICATIONS; CONSENT
a) Form submissions. When you submit information through the Site (e.g., name, zip code, phone, email), you authorize us to contact you at the phone number/email provided regarding your request, scheduling, service updates, billing, and customer support.
b) Text/calls. Standard message/data rates may apply. You can request that we stop marketing communications at any time; service-related messages may still be sent as necessary.
THIRD-PARTY LINKS
The Site may contain links to third-party websites (e.g., YouTube). We are not responsible for third-party content, privacy practices, or terms. Your use of third-party sites is at your own risk.
SMS
Carriers require a business’s public terms of service document to describe their “SMS Program.” Ensure your terms covers these topics:
• SMS Instructions. “Text HELP for help or STOP to cancel”
DISCLAIMER OF WARRANTIES (SITE)
The Site is provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, relating to the Site.
LIMITATION OF LIABILITY
To the fullest extent permitted by law:
a) Indirect damages. The Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill.
b) Cap on liability. The Company’s total liability for any claim related to the Services or Site will not exceed the amount you paid the Company for the specific Service giving rise to the claim (or $100 if the claim relates only to Site use), unless a different limit is required by law.
Some states do not allow certain limitations, so some of the above may not apply to you.
INDEMNIFICATION
You agree to indemnify and hold harmless the Company, its owners, employees, and contractors from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms, (b) your misuse of the Site, or (c) your failure to follow safety instructions or preparation requirements.
GOVERNING LAW; VENUE
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in New Jersey, and you consent to personal jurisdiction in those courts.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The “Last Updated” date reflects the latest revision. Continued use of the Site or Services after changes means you accept the updated Terms.
CONTACT
Questions about these Terms:
Terminator Termite and Pest Management, Inc.
Phone: 732-544-9144
[Email: info@aterminator.com]
